Client Communication: Creating the Revolving Door (Online)

Event Types: 
CLE Programming
Tuesday, December 4, 2012 - 12:00pm

Client communication is the revolving door that brings clients in and back again -- if done properly. There are a couple of key things that need to be posted to your forehead before you pick up the phone, send an email, or even mail an invoice.

•How to set expectations
•How to ask for referrals or future business
•Bad news and good news do’s and don’ts
•How to talk about money
•Thanking the client for its business
•Simple “in-between” communications mean a lot