CLE Help

Frequently Asked Questions

The Tennessee Bar Association is the premier provider of continuing legal education for lawyers in Tennessee. Live programming is provided in cities across the state in major practice areas, as well as ethics, practice skills and professional development. The TBA is also an innovative provider of online programming, offering timely courses in three formats: online video, online games and online interactive. You can view or search the complete course catalog of more than 300 offerings on the TBA.org webiste.

This help section offers answer to common questions about the courses and delivery. If you do not find the answer to your question here, please email CLE@tnbar.org for assistance


Internet Explorer 11 Users
There is a known bug that causes Mediasite (Webcast and video software) not to work with IE 11 unless the Compatibility View Settings are enabled and the tnmedia.org domain is added to the list. These settings are under the tools menu.

Chrome, Safari, Mobile Safari and Android Users
Some programs on these browsers may take a long time to start playing. On some of the courses, these browsers will have to download the entire file before they begin playing. Depending on the amount of bandwidth of your connection, this could take a couple of minutes up to 20 or 30 minutes. Firefox or Internet Explorer should not have this issue.

Are there courses that work on my phone or iPad?
Yes. There are over 50 online video courses currently available for mobile devices and more coming everyday. Look for the [Mobile Ready] at the end of the course title in the catalog. All of our Live Webcasts will be available on your iPhone or iPad (You will need to download the Mediasite app from the app store to play them). Android devices should be able to view them after they have been saved to Online Video format (Usually within an hour or two after the live webcast is over) as well as play all the content marked as [MobileReady].

The Online Interactive and the Online Game courses have an app that will play those courses on your ipad.

I can't login to my account?
You have to either be a member of the TBA or have set up an account as a CLE User if you are not a member. To become a CLE User, go to www.tba.org/tba_register/cle You can also choose the TBA Membership option to become a member and receive three prepaid credits for courses as well as discounts on CLE courses.

Are all of TennBarU's classes accredited?
All of TennBarU's classes are accredited in Tennessee.

How do I take a class if I don't have a BPR number?
When you create your account, check the box that reads "I do not have a bpr..." and a tba ID # will be generated for you. Credit cannot be filed with the CLE commission if you do not have an official BPR number.

The video in my course does not play or keeps going from Buffering to Transitioning but never plays or only plays for a very short period? Or other problems with video.
For Windows and Mac users: Make sure that popup blocker is turned off.
For Windows users: Make sure your Windows Media Player is using HTTP Streaming. Open Windows Media Player [It should be available through the Start menu - you may have to choose "All Programs" or Other Programs" ] Go to the "Tools" Menu** -> Choose "Options" then click the "Network" tab. There should be 3 checkboxes "RTSP/UDP" "RTSP/TCP" "HTTP" - Make sure HTTP is checked - If all 3 are checked, try unchecking the two "RTSP" boxes leaving only HTTP checked.

**In newer versions of Windows Media Player you may not see the Tools menu - If you don't see it, Right Click on the title bar at the top of the window and a menu should pop up with tools in it - then follow instructions above.

For Mac users: You need to have Microsoft Silverlight installed or you may need a newer version of Silverlight. You should be able to find what you need at http://www.silverlight.net/

Another option to try if you are experiencing problems viewing a course is to try a different browser. If you are using Internet Explorer, try switching to Firefox or vice versa.You should also try a different computer if possible. Security software such as Norton Anti Virus or Internet Protection Suite or McAfee products canprevent the video from being displayed. Firewall settings on your internet connection could be the culprit as well. You may need to get your IT staff involved in trying to resolve the issue.
If you get a media server not available message or media server error message.
Make sure that if using a proxy server that there is an exception for the Mediasite server. You should also try the steps listed in the section above this.
The Educational Game I am taking is not all fitting inside the window and I can't see necessary buttons?
The problem is most likely that the browser is not set at 100% zoom when the program is started. It cannot be changed to 100% after it has been loaded. Try making sure the browser's zoom is at 100%, then quit the browser completely, Restart your browser - make sure it is still set at 100% zoom, log back into your TennBarU account and reload the game. If that does not work please contact us.

What happens if my system crashes while I am taking a class?
All of the online courses should remember where you were in the course and give you the option of returning there when you play the course the next time.

How does my completed class get reported to the accrediting agency?
TennBarU will file completed classes with the CLE accrediting agency. Your user home page will reflect that the course was filed.

The new domain name for the TBA CLE website is cle.tba.org (as of August 4th, 2014).
Whether you type in www.tnbaru.com or www.tennbau.com or any other variation of previous urls, you will be redirected to cle.tba.org. Rest assured that you are on the TBA's CLE website.

I am a TBA member but when I add a class to my shopping cart, it has the non-member price listed?
Check to make sure that your BPR# is entered correctly. It has to be six digits. You have to enter the leading zeroes as part of the number. Example: BPR# is 1111, you have to enter it as 001111. If you have entered your BPR# correctly and your shopping cart still reflects the non-member price, please contact us.