Law Practice Management

The Tennessee Bar Association has a variety of resources and practical information on law office management issues available to help members better serve clients and practice more efficiently and effectively.

Below you will find the Practice Management Advisor Pipes Feed, brought to you by the Law Office Technology & Management Section of the Tennessee Bar Association. "PMA Pipes" is an RSS newsfeed that was designed by the ABA's Legal Technology Resource Center. It combines posts from the blogs of Practice Management Advisors from across the United States, as well as the ABA's Site-tation blog, into one convenient location. The blogs brought to you by this feed include: Law Practice Matters, Reid My Blog, Law Practice Tips, Law Practice Advisor, The Last Word, Thoughtful Legal Management, and Compujurist, among others.

Practice Management Advisor Pipes Feed

[Slaw: Dan Pinnington] Resolutions to Better Set and Control Client Expectations
Clients can be demanding and will sometimes have expectations that will be unreasonable. Unmet expectations, even if they are totally unreasonable, are a recipe for unhappy clients. Setting and controlling client expectations is one of the best things you can do to ensure that you have a happy and satisfied client at each stage and the conclusion of a matter. Follow these resolutions to better set and control your clients’ expectations: I will carefully explain how the matter will proceed:...
[Avoid a Claim] Fraud warning from a U.S. title insurance company
This is a warning from a U.S. title insurance company, advising that fraudsters are impersonating the company in an attempt to get real estate lawyers to divulge bank account information. This is less of an issue for Canadian real estate lawyers who still handle the transfer of money themselves (rather than using title insurer software), but it shows that criminal organizations are always trying to come up with new ways to dupe lawyers. It’s also a good reminder that one should always be...
[Law Practice Advisor] Outlook Email: Tips and Tricks
This week’s Massachusetts Bar Association Lawyers E-Journal Law Practice Management Section Featured Practice Tip comes from LOMAP.  In this week’s tip, we provide a number of tips and tricks that will help you maximize the use of Outlook mail in your practice. Read the tip here.
[Law Practice Advisor] Outlook Email: Tips and Tricks
This week’s Massachusetts Bar Association Lawyers E-Journal Law Practice Management Section Featured Practice Tip comes from LOMAP.  In this week’s tip, we provide a number of tips and tricks that will help you maximize the use of Outlook mail in your practice. Read the tip here.
[Law Practice Advisor] Outlook Email: Tips and Tricks
This week’s Massachusetts Bar Association Lawyers E-Journal Law Practice Management Section Featured Practice Tip comes from LOMAP.  In this week’s tip, we provide a number of tips and tricks that will help you maximize the use of Outlook mail in your practice. Read the tip here.
[Avoid a Claim] practicePRO Resource: A post-matter client survey precedent
A post-matter client survey is one of the best ways to collect information about what clients thought about the services you provided to them. Make sure your survey is structured to help you identify specific areas for improvement. Ideally, it should include some open-ended questions. You might also want to compare client feedback to your own responses in the self-assessment in first section of this booklet. For major or top-billing clients, consider sending a managing partner or other senior...
[Law Technology Today] You ARE the Weakest Link
Remember that turn of the century game show where weaker players were summarily dismissed from the game by a snarling game show host?  Wrong answer, off the game the player was ordered, as the weakest link – no second chance.  Only the strongest, most strategic players were left standing at the end to compete for the prize. When it comes to computer security, YOU are that weakest link.  If you lose, you might not only be sent home in humiliation, you may take your entire office and your clients...
[Avoid a Claim] Listening to your law clerks and legal assistants can help you avoid claims
This article is by Nora Rock, corporate writer/policy analyst at LAWPRO. I’ve been gossiping with your staff lately. Here at LAWPRO, we have a push on to subscribe law clerks and legal assistants to our magazine and electronic newsletters. We’re doing this because we realize that legal assistants are the “front line” responsible for many of the tasks essential to claims avoidance. In many of your offices, staff take primary responsibility for running conflicts checks, populating the tickler...
[Avoid a Claim] Commercial debt collection scam by Hideaki Terabayashi of NICCABI Co.
Three Ontario lawyers have notified us that they have received an email from the purported Hideaki Terabayashi of NICCABI Co with regards to a commercial debt litigation scam. For examples of other names attached to this kind of fraud see our Confirmed Fraud Page. For an explanation of how this fraud works see our Fraud Fact Sheet. Here is the initial email: From: Hideaki Terabayashi [mailto:mr.terabayashi01@live.com] Sent: Tuesday, January 22, 2013 9:14 AM Subject: Breach of contract Lawsuit...
[Law Technology Today] Discovery and Social Media
Sometimes, I really wonder about attorneys and judges. Not wonder in the sense of awe, but wonder why they often make their lives more confusing and more difficult than necessary. In no area is my wonderment greater than in the arena of e-discovery and, more importantly, the issues relating to the discovery of social media. Various mentors of mine, in and outside the legal profession, taught me that you shouldn’t make things more complicated than necessary and that common sense is equally...