Angry Clients May Cause Toxic Work Environment

Angry and entitled clients can set the tone for a toxic work environment within law firms, business psychiatrist and consultant Mark Goulston writes in the Harvard Business Review Blog Network. Goulston says he sees an increasing amount of toxicity in law firms and offers advice on how to handle rude clients. The Careerist, however, takes issue with many of Goulston's suggestions. The blog notes some of the suggested comebacks to client outbursts could "inflame the guy further," and it is often better to say nothing. The ABA Journal has more.