TBA Law Blog

Posted by: Stacey Shrader Joslin on Jan 13, 2021

Lawyers are frequent targets of criticism and sometimes that criticism takes place in online reviews, but lawyers must be careful not to violate the duty of confidentiality when responding to such reviews, the ABA’s Standing Committee on Ethics and Professional Responsibility said in an ethics opinion issued today. The committee advises the best response is often no response at all. Formal Opinion 496 identifies the main ethical concern of any response to a negative online review, states that a negative online review does not constitute a “controversy between the lawyer and the client” and identifies best practices when confronted with negative online reviews. One possible response? “Professional obligations do not allow me to respond as I would wish.” Read more in the ABA Journal.