Updated Guidance on Case Assistance and Feedback - Articles

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Posted by: Jamie Rhode on Jan 6, 2025

On Dec. 18, 2024, U.S. Citizenship and Immigration Services (USCIS) announced that it is updating Volume 1, Part A, of the USCIS Policy Manual to reflect the available avenues for case assistance or feedback. Specifically, the update includes information on changes of address, expanded online tools and resources, and providing feedback to USCIS. Additionally, this policy manual update changes the language on USCIS’ response time goals to service requests from 15 calendar days to 15 business days to match existing practice. The full announcement is available on USCIS's website.