Frequently Asked Questions
The Tennessee Bar Association is the premier provider of continuing legal education for lawyers in Tennessee. Live programming is provided in cities across the state in major practice areas, as well as ethics, practice skills and professional development.* The TBA is also an innovative provider of online programming, offering timely courses in online video and online interactive.
*Since March 2020, all TBA CLE programming has been virtual, offering lawyers opportunities to participate in live webcasts, or purchase on-demand courses that can be taken at the attorney's convenience. TBA hopes to begin incorporating live programming into the CLE schedule later in 2021.
Quick Links to CLE Resources
Are all TBA courses accredited?
Yes. All TBA courses are accredited in Tennessee.
Why can't I log in to my TBA CLE account?
If you don't know your username or password, you can request a reset by clicking "I forgot my username or password" and following the prompts. If you no longer have access to the email address associated with your TBA CLE account or the system cannot find your email address, email us at email@example.com or call 615-383-7421.
How do I use my three prepaid credits as payment for a course?
Be sure you're logged in to your TBA CLE account. When you add a course to your cart, a prepaid credit box will pop up and you can enter the number of credits you want to use. If the box does not pop up, or you accidentally "X" out of it before adding your credits as payment, you'll get to the shopping cart page. To add your prepaid credits from here, click on the pencil icon to the far left of the page, which will take you back to the prepaid credit box.
What happens if my system crashes while I am taking a class?
The online courses should remember where you were in the course and give you the option of returning there when you play the course the next time.
What if I'm having trouble certifying a course?
If the Certify Your Course link on a video course does not take you to the proper page, you can generally certify the course by going back to your TBA CLE home page and returning to the course you have completed. Just choose the course you want to certify and click on the “Play Course” button. This will take you back to the course. Find the linked paper clips icon above the video window and again choose the “Certify Attendance” option. If this does not take you to the certification page for that course, please contact the TBA.
How does my completed class get reported to the accrediting agency?
TBA will file completed classes with the CLE accrediting agency within 30 days of receipt. In Tennessee the accrediting agency is the Tennessee Commission on Continuing Legal Education. Your user home page will reflect that the course was filed. You muse certify the course before the credits will be filed.
Can I get credit for a TBA CLE course in other states?
Currently, TBA is able to file credits in Georgia and Mississippi. Email firstname.lastname@example.org with the course(s) you want certified and your Georgia/Mississippi bar number.
Are there courses that work on my phone or iPad?
Yes. Virtually all the online video courses are available for mobile devices. Most of our Live Webcasts will be available on your iPhone or iPad (You may need to download the Mediasite app from the app store to play them). Android devices should be able to view them after they have been saved to Online Video format (Usually within 15 - 30 minutes after the live webcast is over).
The Online Interactive and the Online Game courses have an app that will play those courses on your ipad.
The video in my course does not play or keeps going from Buffering to Transitioning but never plays or only plays for a very short period? Or other problems with video.
For Windows and Mac users: Make sure that popup blocker is turned off.
For Windows users: Make sure your Windows Media Player is using HTTP Streaming. Open Windows Media Player [It should be available through the Start menu — you may have to choose "All Programs" or Other Programs" ] Go to the "Tools" Menu** -> Choose "Options" then click the "Network" tab. There should be 3 checkboxes "RTSP/UDP" "RTSP/TCP" "HTTP" - Make sure HTTP is checked - If all 3 are checked, try unchecking the two "RTSP" boxes leaving only HTTP checked.
**In newer versions of Windows Media Player you may not see the Tools menu — If you don't see it, Right Click on the title bar at the top of the window and a menu should pop up with tools in it — then follow instructions above.
For Mac users:
- An option to try if you are experiencing problems viewing a course is to try a different browser. If you are using Safari, try switching to Firefox or vice versa. You should also try a different computer if possible. Security software such as Norton Anti Virus or Internet Protection Suite or McAfee products can prevent the video from being displayed.
- Firewall settings on your internet connection could be the culprit as well. You may need to get your IT staff involved in trying to resolve the issue.
- If you get a media server not available message or media server error message.
- Make sure that if using a proxy server that there is an exception for the Mediasite server. You should also try the steps listed in the section above this.
Some versions of Chrome users on a Mac Won't Play Live Webcasts • Safari May Need Power Saver Feature Turned Off Some versions of Chrome on a Mac computer do not support the live webcast format. Chrome users should be able to view any of the archived videos which will include the webcasts approximately 15 minutes after the live program is completed. Firefox and Safari on the Mac can view live webcasts. Safari may require you to suspend the power saver feature for plug-ins. If you hover over the video window, an icon should appear that will let you temporarily suspend the power saver feature for that video. You can also turn off the power saver feature by going to Preferences, Advanced and uncheck the "Stop Plug-ins to Save Power" checkbox.