TBA Law Blog


Posted by: Stacey Shrader Joslin on Oct 23, 2025

Amazon.com has agreed to settle a nationwide consumer lawsuit accusing the ecommerce giant of unfair and deceptive practices for failing to issue refunds or for recharging customers who returned purchases on time. Reuters reports that no details of the settlement have been released yet. The lawsuit, filed in 2023, focused on the company’s “advance refund” policy, by which a customer could receive a refund before the returned product was processed. The plaintiffs said Amazon caused “substantial unjustified monetary losses” for consumers who in some instances properly returned an item but still got charged for it. Amazon denies any wrongdoing, asserting that customers accepted the terms of the return policies, including the possibility they would be recharged for failing to send the product back within the specified window.