TBA Law Blog


Posted by: Kate Prince on Apr 21, 2020

A proposed class action lawsuit is taking aim at Ticketmaster and Live Nation over their refund policies for events postponed due to the COVID-19 pandemic, Law360 reports. The suit, filed in California federal court on Friday against Ticketmaster and its parent company Live Nation, alleges the company retroactively changed its policy in March to say it would only refund canceled, not postponed, events, even if they are indefinitely postponed. Ticketmaster President Jared Smith in a letter to lawmakers said the company intends to "refund as many tickets as possible in as timely a fashion as is feasible.” He went on to write that, of the 30,000 events impacted by the virus, 12,000 have been canceled and the company is working on refunds. The lawsuit seeks unspecified compensatory, statutory and punitive damages for claims including breach of contract, conversion, unjust enrichment and false advertising.